Frequently Asked Questions
Everything you need to know about shopping with DNC Direct.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
How do I return an item that doesn't fit?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our returns portal to generate a prepaid shipping label.
Are your clothing sizes true to size?
Most of our items follow standard US sizing. However, we recommend checking the specific size chart provided on each product page to ensure the perfect fit for your body type.
What payment methods do you accept?
DNC Direct accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How can I track my order status?
Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to our carrier's website where you can monitor your package in real-time.
Do you offer sustainable or eco-friendly fashion options?
Yes, we are committed to sustainability. Look for the 'Eco-Edit' badge on our product listings to find items made from organic cotton, recycled polyester, and other environmentally friendly materials.