Returns & Exchanges
At DNC Direct, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unworn condition with tags attached.
Initiate Your Request
Log into your DNC Direct account and navigate to your order history to select the items you wish to return or exchange.
Print Shipping Label
Once your request is approved, download and print the prepaid shipping label provided via your email confirmation.
Package Securely
Place the items in their original packaging, ensuring all designer tags and hygiene seals are intact, and affix the return label to the outside of the box.
Drop Off and Track
Deliver your package to the nearest authorized carrier location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing